Privacy Policy

Privacy Notice

Palace Shopping comprises Palace Gardens and Palace Exchange in Enfield. The centres are owned by DWS Grundbesitz GmbH.

DWS manages the investment, RivingtonHark is the strategic asset adviser and MAPP is the property manager.

Now Media Ltd manages this website on behalf of the owner and is responsible for website privacy matters. Now Media Ltd is registered in England and Wales under company number 03155544 at Formal House, 60 St George’s Place, Cheltenham GL50 3PN.

We respect your privacy. This notice explains what information is processed through this website, why it is used and your rights. It covers the website only. Separate privacy information may apply to CCTV, free Wi-Fi, parking, the shopping centres’ operational activities and services provided by individual retailers or other organisations.

What information we collect

We do not collect names, email addresses, telephone numbers or other directly identifying information through forms on this website.

If you use an email link to contact a centre team, your email service sends the information in your message directly to that team. The website itself does not store that message. The recipient will handle it under the privacy arrangements that apply to the centre’s operations.

If you consent to analytics cookies, Google Analytics may process:

• your IP address and related network information;
• browser, device and operating-system information;
• pages visited, links used and time spent on the site;
• the approximate location, referral source and date/time of a visit.

We use analytics information in aggregated form and do not use it to identify individual visitors.

Why we use analytics information We use analytics information only to:

• understand website traffic and performance;
• identify technical or navigation problems;
• improve website content and the visitor experience.

Where analytics information is personal data, we rely on your consent. You can withdraw consent at any time through the Cookie settings link.

Cookies

We use essential cookies and similar technologies needed to operate the website and remember your privacy choices. With your permission, we also use analytics cookies to understand how the site is used. Optional analytics cookies remain off until you accept them. You can accept or reject analytics cookies through the cookie banner and change your choice at any time through Cookie settings.

Please read our Cookie Notice for the current list of cookies, their providers, purposes and duration.

Who receives the information

Now Media Ltd manages the website. We also use website hosting and technical service providers. If you consent to analytics cookies, Google processes analytics information for us. We do not sell website visitor information or share it for unrelated direct marketing.

International processing

Google and other technical suppliers may process information outside the UK. Where a restricted transfer takes place, we use or require an approved transfer mechanism and appropriate safeguards. You can contact us for more information about the safeguards relevant to your data.

How long we keep information

Google Analytics event data is retained for 14 months. Cookie durations are listed in our Cookie Notice. We keep information only for as long as it is needed for the purpose described, security or legal requirements. 

Your data rights

Under UK data-protection law, depending on the circumstances, you may have the right to:

• ask what personal data we hold about you;
• request correction or deletion;
• ask us to restrict processing;
• object to certain processing;
• withdraw consent for analytics cookies at any time;
• complain about how your information has been used.

To exercise a right or ask a privacy question, contact dpo@now-media.co.uk.

Complaints

To make a data-protection complaint, email dpo@now-media.co.uk with the subject ‘Data protection complaint’. We will acknowledge your complaint within 30 days, investigate it appropriately, keep you informed where necessary and tell you the outcome without undue delay.

You can also complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113. We would welcome the opportunity to address your concern first.

Changes to this notice

We may update this notice when the website, its suppliers or legal requirements change. The date below shows when it was last updated.

Last updated: August 2026.