Customer Services
This is the Customer Charter for Palace Gardens and Palace Exchange.
Our commitment to Customer Service Excellence
- We are always putting our customers first
- We provide well trained and easily identifiable staff
- We provide accurate and up to date customer information
- We are open and available to customers until the advertised closing time
- We are committed to continually improving our service
Our commitment to Accessible Services
- We recognise and respond to our customers’ individual needs
- We endeavour to provide customers with the assistance they need to access our services and make their visit special
Our commitment to Acting on Customer’s Feedback
- We listen carefully to what our customers tell us and welcome comments
- We promise to investigate any complaints within 5 working days
- We are committed to learn from our customers comments and improve our service as a result
You can help us by:
- Providing us with all the information we need to help you
- Asking us if you are unsure of anything
- Informing us if you have any special needs
- Telling us how we can improve our service
How to contact us:
Contact details can be found at www.palaceshopping.co.uk/information