Customer Services

This is the Customer Charter for Palace Gardens and Palace Exchange.

Our commitment to Customer Service Excellence

  • We are always putting our customers first
  • We provide well trained and easily identifiable staff
  • We provide accurate and up to date customer information
  • We are open and available to customers until the advertised closing time
  • We are committed to continually improving our service

Our commitment to Accessible Services

  • We recognise and respond to our customers’ individual needs
  • We endeavour to provide customers with the assistance they need to access our services and make their visit special

Our commitment to Acting on Customer’s Feedback

  • We listen carefully to what our customers tell us and welcome comments
  • We promise to investigate any complaints within 5 working days
  • We are committed to learn from our customers comments and improve our service as a result

You can help us by:

  • Providing us with all the information we need to help you
  • Asking us if you are unsure of anything
  • Informing us if you have any special needs
  • Telling us how we can improve our service

How to contact us:

Contact details can be found at www.palaceshopping.co.uk/information